About Atlantic Customer Solutions

About Us

Atlantic was formed in 2005 by Doug Sheperdigian and David Bell with the purpose of improving and transforming customer facing systems and processes on behalf of our clients. We assembled a team of like-minded, senior, experienced individuals and found early that our skills applied very well to the challenges faced by Local Government and Health. Over the last decade, we have put together a track record of advising clients on how to transform and improve in the face of growing demand and shrinking budgets.

Privacy Policy

This privacy policy is for Atlantic Customer Solutions and our website (http://www/atl-cs.com) and governs the privacy of those who use it. Your privacy and personal data are extremely important to us, which is why we’ve created this policy to help you better understand how we control, handle, process, and protect your personal information.

What information do we gather while browsing the website?

Our website does not require users to provide any personally identifiable information at any part of the website, therefore Atlantic Customer Solutions does not store personal information from the use of our site. We do provide contact information on our site and thus when you contact us directly, we may keep a record of that correspondence.


Atlantic Customer Solutions does not collect or use cookies. The website technology we use, ASP.net may use cookies in order to help the website run more efficiently or to track usage statistics through the service and so on.

Links to other websites

Our website contains links to other websites that could be of interest to you. However, once you have used these links to leave our site, you should note that we do not have any control over these other websites. We therefore cannot be responsible for the protection of privacy of any information which you provide while visiting such sites and they are not governed by this privacy statement.

About our email lists

Any email message regarding information, events or updates from Atlantic is usually done through an email service (eg, MailChimp). These messages that we send may contain tracking beacons/tracked clickable links in order to track subscriber activity within email messages. Where used, such messages may record a range of data such as; times, dates, IP addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign. You have the right to unsubscribe from our mailing list at any time by clicking on the “unsubscribe” button at the bottom of our emails or by contacting us directly.

How we collect your information

The information and data stored on our email list is collected in various ways. The main circumstances for collection are: When you submit enquiries or feedback, leave a comment or sign up for a newsletter, book a spot at an Atlantic Customer Solutions event (usually via our third party booking platform EventBrite), directly from you (eg, business cards, verbal or written exchanges). In these circumstances we may collect your name, email address, telephone number, company/organization name or other information. We only collect personal information if we have your permission or if we have reasonable commercial reasons for doing this, such as collecting information to process event registrations for you and your guests or to supply you and your guests with services associated with our company.

Policy as of 19th June, 2018. Subject to update at any time. Changes will be posted on this page.